BJL Privacy Policy — Your Data Is Safe With Us

Introduction & Scope of Policy

BJL (bjl.onl) is a trusted online Sports Betting and entertainment platform in Bangladesh. Our Privacy Policy ("Policy") explains how BJL collects, processes, stores, and safeguards your personal information. This Policy applies to the bjl.onl website, mobile application, and all of our services.

By using our platform, you consent to the collection and use of information as described in this Privacy Policy. BJL takes your privacy seriously and operates with full transparency at all times. If you have any questions, please reach out to our support team.

What Information We Collect

BJL collects two types of data — information you provide directly, and information collected automatically as you use the platform. A full breakdown is provided below:

We never store your password directly — it is kept only as an encrypted hash. Biometric or sensitive data may be collected solely for legal or regulatory purposes.

How Your Information Is Used

BJL uses your information for specific, lawful purposes only. We never misuse your data without your consent. The key use cases are outlined below:

• Account Management: Registration, verification, and keeping your account active.
• Service Delivery: Processing bets, payments, bonuses, and completing transactions.
• Security Assurance: Fraud detection, anti-money laundering, and account security.
• Legal Compliance: Compliance with regulatory requirements and fulfilment of legal obligations.
• Customer Support: Resolving your questions and complaints.
• Personalization: Tailoring content and offers to match your preferences.
• Platform Improvement: Analyzing user experience to improve our services.
• Contact: Sending important updates, promotions, and newsletters (with your consent).

Who We Share Your Data With

BJL does not sell your personal data or share it with third parties without authorisation. However, there are specific circumstances where sharing data is necessary:

• Service Provider: Payment processors, IT infrastructure providers, and customer support software vendors receive data only for their specific functions and are bound by confidentiality agreements.
• Legal Authority: Information may be disclosed to regulatory authorities in the event of a court order, government investigation, or other legal obligation.
• Fraud Prevention Agencies: Limited data may be shared with industry-standard verification agencies to detect money laundering and fraud.
• Business Succession: If BJL undergoes a company acquisition or merger, your information may be transferred to the new owner.

Cookies & Tracking Policy

The BJL website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored in your browser.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform features. We use third-party analytics tools, but these do not directly identify you.

Data Security Measures

BJL follows the highest industry security standards to keep your data safe. Our security architecture includes the following layers:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional verification layer for account login and key transactions.
• Encrypted Database: Stored personal data is protected with AES-256 encryption.
• Firewall & DDoS Protection: Multi-layer protection against unauthorized access and cyber attacks.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Staff Training: All staff receive regular training on data protection practices.
• Data Backup: Regular encrypted backups of all data are stored on secure servers.

Data Retention Period

BJL does not retain your data longer than necessary. However, certain information may need to be kept for an extended period for legal, regulatory, or business reasons:

• Active Accounts: All data is retained for as long as your account remains active.
• Financial Transaction Records: A minimum of 5 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Communication Records: Up to 3 years after support ends.
• Marketing Data: Deleted within 30 days of consent withdrawal.

When an account is closed or a deletion request is submitted, all data except what is legally required will be deleted within the designated timeframe.

Your Data Rights

As a BJL user, you have several important rights over your own data. We respect these rights and make them easy to exercise:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be restricted.
• Data Portability: You may request a copy of your information in a structured, machine-readable format.
• Right to Object: You can object to your information being used for marketing purposes.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise these rights support@bjl.onlor email us at FAQ page Requests are typically processed within 30 days.

Minor Protection Policy

BJL strictly prohibits the use of its platform by anyone under the age of 18. Our Privacy Policy does not collect data from minors, and any such data identified will be deleted immediately.

Age is verified at registration, and identity documents are required during the KYC process to confirm age. If it is found that a minor has opened an account, the account will be closed immediately and all associated data will be deleted.

About Policy Changes

BJL may update this Privacy Policy from time to time. Updates may be made in response to legal changes, new services, or business developments.

For significant changes, we will notify you in advance by email or via an in-platform notification. Continued use of the platform after any changes indicates your acceptance of the updated Policy.

Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact BJL's Data Protection team:

• Email: support@bjl.onl
• Live Chat: Directly via the platform while logged in (24/7)
• FAQ: FAQ You'll find answers to many privacy-related questions on this page

We typically respond within 24–48 hours. Complex requests may take up to 30 days.